رابطه اشتیاق کاری،خودکارآمدی در مدیریت تعارض کار- خانواده، حمایت خانواده و حمایت همکاران با فرسودگی شغلی در کارکنان ادارات دولتی شهر اهواز

نویسندگان

1 استادیار گروه مشاوره دانشگاه شهید چمران اهواز

2 دانش آموخته کارشناسی مشاوره دانشگاه شهید چمران اهواز

چکیده

هدف پژوهش حاضر بررسی رابطه بین اشتیاق کاری، خودکارآمدی در مدیریت تعارض کار- خانواده، و حمایت خانواده و حمایت همکاران با فرسودگی شغلی درکارکنان ادارات دولتی شهر اهواز بود. پژوهش حاضر توصیفی ازنوع همبستگی است. جامعه آماری پژوهش کارکنان اداره های دولتی شهرستان اهواز بودند. تعداد 180 نفر به صورت نمونه گیری تصادفی چند مرحله ای از بین چهار اداره دولتی انتخاب شدند. از شرکت کنندگان در پژوهش خواسته شد که پرسشنامه های بهزیستی کاری(WES)، پرسشنامه فرسودگی شغلی (JBS)، پرسشنامه خودکارآمدی در مدیریت تعارض کار-خانواده و خانواده-کار (SWFCMS)، پرسشنامه حمایت خانواده (FSS) و حمایت همکاران (WSS)را تکمیل کنند. یافته های تحقیق نشان داد که بین فرسودگی شغلی با اشتیاق کاری، خود کارآمدی در مدیریت تعارض کار- خانواده، خودکارآمدی در مدیریت تعارض خانواده- کار و حمایت خانواده در وظایف خانواده رابطه معنی دار معکوسی وجود دارد. نتایج تحلیل رگرسیون چند متغیری نشان دادکه اشتیاق کاری، و خودکار آمدی مدیریت  تعارض کار- خانواده می توانند پیش بین های معنی داری برای فرسودگی شغلی باشند. بین حمایت همکاران در انجام وظایف خانوادگی و کاری و حمایت خانواده در انجام وظایف کاری با فرسودگی شغلی رابطه معنی داری به دست نیامد.

کلیدواژه‌ها


Bacharach, S. B., Bamberger, P., & Conley, S. (1991). Work-home conflict among nurses and engineers: Mediating the impact of role stress on burnout and satisfaction at work. Journal of Organizational Behavior, 12, 39-53.

Bakker, A. B., Demerouti, E. & Schaufeli, W. B. (2003c). Dual processes at work in a call centre: An application of the Job Demands–Resources model. European Journal of Work and Organizational Psychology,12, 393–417.

Bakker, A. B., Demerouti, E.,  De Boer, E. & Schaufeli, W. B. (2003a). Job demands and job resources as predictors of absence duration and frequency. Journal of vocational Behavior, 62, 341–56.

Bandura, A. (1997). Self-efficacy: The exercise of control. New York :Freeman.

Baumruk, R. (2004) ‘The missing link: the role of employee engagement in business success’, Work span, Vol 47, pp48-52.

Beehr, T. A. (1985). The role of social support in coping with organizational stress. In T. A. Beehr& R. S. Bhagat (Eds.), Human stress and cognition in organizations: An integrated perspective. 375-398). New York: Wiley.

Burke, R. J. (1988). Some antecedents and consequences of work-family conflict. Journal of Social Behavior and Personality, 3, 287-302.

Byron, K. (2005). A meta-analytic review of work-family conflict and its antecedents. Journal of Vocational Behavior,67(2), 169-198

Cinamon, G.R. (2006). Anticipated work-family conflict: Effects of gender, self-efficacy, and family background. The Career Development Quarterly, 54, 202-215.

Cinamon, R.G. & Rich, Y. (2005).Work-family conflict among female teachers. Teaching and teacher education, 21, 365-378.

Coetzer, C.F. & Rothmann, S. (2007). Job demands, job resources and work engagement of employees in a manufacturing organization, Southern African Business Review, 11(1): 17–32.

Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis: Psychological Bulletin, 98, 310-357.

Cordes, C. L. & Dougherty, T. W. (1993).A review and integration of research on job burnout. Academy of Management Review, 18, 621–56.

Crabtree, S. (2005) ‘Engagement keeps the doctor away; A happy employee is a healthy employee, according to a GMJ survey’, Gallup Management Journal, 13th January.

De Bruin, G.P. & Taylor, N. (2006). Sources of Work Stress Inventory: Technical Manual. Johannesburg: Jopie van Rooyen & Partners.

                                                                                 

Demerouti, E., Bakker, A. B., Nachreiner, F. & Schaufeli, W. B. (2001). The job  demands–resources model of burnout. Journal of Applied Psychology, 86, 499–512.

Fassinger, R.E., Giordan, J., Arseneau, J.R., Asay, P.A., Downing, V., Gallor, S.M., Hennessy, K., Patel, S.G., Roffman, M.S., Walton, H., & Greer, S.G. (2005). Project ENHANCE: Enhancing the participation of women scientists and engineers in chemical industry. Paper presented at the annual Fall meeting of the American Chemical Society, Washington, DC.

Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction and conflict: A meta-analysis of cross-domain relations. Journal of Applied Psychology, 92(1), 57-80.

Frank, F.D., Finnegan, R.P. and Taylor, C.R. (2004) ‘The race for talent: retaining and engaging workers in the 21st century’, Human Resource Planning, Vol 27, No 3, pp12-25.

Frone, M. R., Russell, M., & Cooper, M. L. (1992). Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. Journal of Applied Psychology, 77, 65-78.

Geurts, S. A. E. & Demerouti, E. (2003). The work–home interface: State-of-the-art and future research agenda. In M. Schabracq, J. Winnubst & C.L. Cooper (Eds), Handbook of work and health psychology. Chichester: Wiley, pp. 279–312.

Green, D. E., Walkey, F. H. & Taylor, A. J. W. (1991). The three-factor structure of the Maslach Burnout Inventory. Journal of Social Behavior & Personality, 6, 453–72.

Greenhaus, J. H., & Beutell, N. J. (1985).Sources of conflict between work and family roles. Academy of Management Review, 10, 76-88.

Gutek, B. A., Searle, S., & Klepa, L. (1991). Rational versus gender role explanations for work-family conflict. Journal of Applied Psychology, 76, 560-568.

Hammer, T.H., Saksvik, P.Ø., Nytrø, K., Torvatn, H, &Bayazit, M. (2004). Expanding the psychosocial work environment: Workplace norms and work-family conflict as correlates of stress and health. Journal of Developmental Health Psychology, 9, (1), 83-97.

Heller, D., & Watson, D. (2005). The dynamic spillover of satisfaction between work and marriage: The role of time and mood. Journal of Applied Psychology, 90(6), 1273-1279.

Hennessy, K. D. (2007) Work-family balance: An exploration of conflict and enrichment for women in a traditional occupation. Dissertation submitted to the Faculty of the Graduate School of the University of Maryland, College Park in partial fulfillment of the requirements for the degree of Doctor of Philosophy.

Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist,44(3), 513-524.

House, J.S. & Wells, J.A. (1978).Occupational stress, social support, and health. In A. McLean, G. Black, & M. Colligan (Eds.), Reducing Occupational Stress: Proceedings of a Conference (pp. 8-29). Washington, DC: National Institute for Occupational Safety and Health.

Kopelman, R. E., Greenhaus, J. H., & Connolly, T. F. (1983). A model of work, family, and interrole conflict: A construct validation study. Organizational Behavior and Human Performance, 32, 198-215.

Lee, R. T. & Ash forth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123–33.

Lu, C. Q., Siu, O. L., & Cooper, C. L. (2005). Managers’ occupational stress in China: The role of managerial self-efficacy. Personality and Individual Differences, 38, 569–578.

Maslach, C. & Leiter, M. P. (1997). The truth about burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.

Maslach, C., Schaufeli, W.B. & Leiter, M.P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422.

Montgomery, A. J., Peeters, M. C. W., Schaufeli, W. B. & Den O., M. (2003). Work–home interference among newspaper managers: Its relationship with burnout and engagement. Anxiety, Stress & Coping, 16, 195–211.

Moore, K. (2004) ‘The healthy balance among work, family, and personal relationships: Fact or fiction?’ Proceedings of the APS Psychology of Relationships Interest Group 4th Annual Conference, pp79-84.

Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: extra role efforts to initiate workplace change Academy of Management Journal, 42(4), 403-419.

O’Brien, K.M., Heppner, M.J., Flores, L.Y., & Bikos, L.H. (1997). The career counseling self-efficacy scale: Instrument development and training applications. Journal of Counseling Psychology, 44 (1), 20-31.

Pajares, F., & Miller, M.D. (1995). Mathematics self-efficacy and mathematics mathematics performances: The need for specificity of assessment. Journal of Counseling Psychology, 42(2), 190-198.

performances: The need for specificity of assessment. Journal of Counseling Psychology, 42, 190-198.

Richman, A. (2006) ‘Everyone wants an engaged workforce how can you create it?’ Work span, Vol 49, pp36-39.

Rollin son, D. (2005). Organizational Behavior and Analysis: An Integrated Approach. London: Prentice-Hall.

Sadri, G., & Robertson, I.T. (1993). Self-efficacy and work-related behavior: A review and meta-analysis. Applied Psychology: An International Review, 42, 139-152.

Salanova, M., Grau, R., Cifre, E., &Lorens, S. (2000). Computer training, frequency of use and burnout: The moderating role of computer self-efficacy. Computers in Human Behavior , 16, 575_590.

Schaufeli, W. B. & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293–315.

Schaufeli, W. B. &Buunk, B. P. (2003). Burnout: An overview of 25 years of research and theorizing. In M.J. Schabracq, J.A.M. Winnubst& C.L. Cooper (Eds), Handbook of work and health psychology.Chichester: Wiley, pp. 383–425.

Schaufeli, W. B. &Enzmann, D. (1998).The burnout companion to study and practice: A critical analysis. London: Taylor & Francis.

Schaufeli, W. B., Salanova, M., Gonza´lez-Roma´, V., & Bakker, A. (2002a). The measurement of burnout and engagement: A confirmatory factor analytic approach. Journal of Happiness Studies , 3, 71_92.

Schaufeli, W.B., & Bakker, A.B. (2004). Job demands, job resources and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior , 25, 293_315.

Schaufeli.W., B. &Salanova, M. (2007). Efficacy or inefficacy, that’s the question: Burnout and work engagement, and their relationships with efficacy beliefs. Anxiety, Stress, and Coping, 20(2): 177_196.

Shaw, K. (2005). An engagement strategy process for communicators, Strategic Communication Management,  9, 3, 26-29.